Apa Itu Ground Staff Bandara??

Apa sih ground staf itu??

 Jika Anda pernah berkunjung kebandara, sebelum penumpang berada di pesawat untuk melakukan perjalanan lewat udara ada beberapa alur yang harus dilewati. Disetiap alur semua sudah tertata rapi dari mulai masuk bandara hingga masuk ketempat duduk di ruang pesawat. Setiap alur yang kita lewati akan ada para petugas yang berpenampilan rapi baik wanita maupun pria, nah mereka itulah yang sering disebut sebagai petugas ground staff di bandara. 


Bagi yang sering terbang menggunakan pesawat terbang tentunya, mungkin sedikit banyak tahu pekerjaan mereka. Namun bagi yang jarang terbang, mungkin bertanya-tanya, sebenarnya apa sih yang dilakukan oleh seorang ground staff? 

Biar nggak penasaran yuk kita telusuri apa itu Ground Staff Airlines 


Pengertian Ground Staff Bandara

Ground Staff / Airline Staff adalah Personal / Staff Maskapai Penerbangan yang bertugas di darat untuk memberikan pelayanan kepada customer baik pelayanan sebelum keberangkatan (Pre Flight Service) maupun Pelayanan sesudah penerbangan (After Flight Service). Selain pramugari dan pramugara, Airline staff adalah komponen penting dalam operasi penerbangan sebuah maskapai.


Tugas Tugas nya apa???

Profesi Ground Staff Bandara adalah profesi yg tugasnya melayani penumpang pesawat dari sebelum keberangkatan dan setelah tiba di bandara tujuan/kedatangan.

Berikut bagian-bagian pekerjaan Di Bandara Sebagai Ground Staff sebagai berikut :


Job & tugas-tugas pokok sebagai Ticketing Reservation

  • Menangani penjualan tiket
  • Menangani booking tiket (menghitung rencana rute biaya tiket)
  • Memastikan, menandai ticket, dan memberikan boarding pass.

Check in Counter adalah tempat melapor nya penumpang yang ingin menggunakan jasa penerbangan.

  • Mengecek Validity tiket, tanggal penerbangan, rute penerbangan & Class.
  • Mencocokkan dokumen penumpang seperti KTP, PASPORT atau SIM yang akan di cocokkan dengan tiket.
  • Menyobek Flight Coupon.
  • Mengecek bagasi, menimbang bagasi, dan menempelkan label bagasi serta memberikan claim tag kepada penumpang
  • Menangani excees bagage.
  • Menentukan sheet number penumpang serta menerbitkan boarding pass.
  • Menangani Penumpang GO SHOW
  • Berkomunikasi & berkoordinasi dengan unit lain.


  • Menyobek Flight Coupon
  • Menginformasikan boarding time
  • Mengecek kondisi penumpang
  • mengecek apakah penumpang sudah benar-benar berada di dalam pesawat
  • Memandu penumpang menuju pesawat sesuai penerbangannya.


  • Melayani pengiriman barang
  • Menangani lalu lintas barang yang akan dikirim via pesawat
  • Melakukan packing barang bawaan penumpang sesuai dengan jenis dan bentuknya
  • Mengetahui barang berbahaya yang tidak diperbolehkan

Untuk menjadi seorang Staff Airlines / Staff Bandar dibutuhkan pengetahuan di bidang penerbangan, keahlian customer service dan complaint handling, penguasaan bahasa Inggris yang tepat serta memiliki kepribadian yang menarik. 

Referensi Sekolah Pramugari

Last modified on Thursday, 13 April 2017 01:56


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